Terms of Service — Divine Design

hese Terms of Service (“Terms”) govern your use of the Divine Design website, digital products, programs, retreats, healing and any services offered by HJERTEPEGGY AS (“we”, “us”, “our”). By accessing or purchasing from this website, you (“you”, “the customer”, “the buyer”) agree to be bound by the Terms outlined below.

These Terms are designed to protect both you as a consumer and us as a provider. They incorporate the consumer rights granted under Norwegian law, including the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act, and the E-Commerce Act.

1. The Agreement

The Agreement consists of:

• These Terms of Service
• The information provided in the checkout process
• Any individually agreed conditions between you and Divine Design

If inconsistencies arise, individually agreed terms take precedence unless they conflict with mandatory consumer protection laws.

2. The Seller

HJERTEPEGGY AS
Ullsfjordveien 2024
9064 Svensby, Norway
Email: mail@divinedesign.it
Org. No.: 914 416 892

Referred to as “the Seller” or “Divine Design” throughout this document.

The Buyer is the individual placing an order and is referred to as “the Buyer” or “the Customer.”

3. Prices

All prices displayed on the website are final and include applicable taxes and fees. No additional charges may be added unless clearly stated before purchase. The Buyer will not be responsible for any costs not disclosed prior to checkout.

4. Contract Formation

The Agreement becomes binding once the Buyer has submitted an order.

If a clear mistake occurs — such as a typographical or pricing error — and the other party understood or reasonably should have understood the error, the Agreement is not binding.

5. Payment

Payment for physical goods or digital products may be charged at the time of purchase or when the item is dispatched.

For card payments (credit or debit), the amount may be reserved upon ordering and withdrawn when the product is shipped or becomes available.

For subscriptions:

• The first payment covers the initial subscription period.
• Renewals occur automatically via the chosen payment method unless cancelled prior to the next billing cycle.
• The Buyer may manage or cancel subscriptions at any time through “My Account.”

Buyers under 18 cannot pay by invoice or delayed payment methods.

6. Delivery

Delivery is considered complete once the Buyer or an authorized representative has received the goods.

Unless otherwise specified, delivery will occur within 30 days of purchase.

For digital services or online programs, access is considered delivered once login credentials or access links are sent to the Buyer.

7. Transfer of Risk

The risk of loss passes to the Buyer when the goods are delivered according to Section 6.

8. Right of Withdrawal (7-day refund window)

Unless exempt by law, the Buyer has the right to withdraw from purchase within 14 days.

The withdrawal period begins:

• For physical goods: the day after the Buyer receives the product.
• For subscriptions: the day after the first delivery.
• For services: there is no right to withdraw once access has been used.
  Logging into a course portal or using digital content constitutes a waiver of the right of withdrawal.

The Buyer must notify Divine Design in writing (email is sufficient) before the deadline.
The Buyer is responsible for return shipping unless otherwise agreed.

Divine Design will refund the purchase within 7 days of receiving the withdrawal notice, though payment may be withheld until goods are returned.

9. Delays and Non-Delivery

If Divine Design fails to deliver on time, and this is not due to the Buyer, the Buyer may:

• Withhold payment
• Demand fulfillment
• Cancel the purchase
• Claim compensation

Demands should be made in writing for documentation purposes.

10. Defects and Complaints

If a product is defective, the Buyer must notify Divine Design within a reasonable time after discovering the issue (within 2 months is always considered timely).
The right to complain expires after:

• 2 years for most products
• 5 years if the product is expected to last significantly longer

The Buyer may request:

• Correction
• Replacement
• A price reduction
• Cancellation (if the defect is substantial)
• Compensation

All complaints should be submitted in writing.

11. Buyer’s Breach of Contract

If the Buyer fails to pay or otherwise fulfill obligations, Divine Design may:

• Withhold goods
• Demand payment
• Cancel the agreement
• Claim compensation
• Charge late-payment interest and collection fees as permitted by law

For uncollected, non-prepaid goods, a fee covering actual return costs may apply.

12. Warranty

Any guarantee offered by Divine Design or its manufacturers is in addition to the Buyer’s rights under mandatory consumer protection laws.

13. Privacy & Data Protection

Divine Design (HJERTEPEGGY AS) is responsible for processing personal data.

We only collect and store the information necessary to fulfill the Agreement, unless the Buyer explicitly consents to additional use.
Personal data will only be shared with third parties when required to complete the transaction or when mandated by law.

More information can be found in our Privacy Policy.

14. Dispute Resolution

Please contact us directly with any concerns so we can resolve issues amicably.

If a conflict cannot be resolved, the Buyer may contact:
The Norwegian Consumer Authority (Forbrukertilsynet)
Phone: +47 23 400 600

Residents of the EU may use the EU Commission’s online dispute resolution platform.

Divine Design Contextual Note

Divine Design is committed to offering high-quality transformational material rooted in consciousness, integrity, and spiritual evolution. While our offerings may include energetic, intuitive, or spiritual components, all purchases made through Divine Design follow the consumer protection rights outlined above.

Last updated: 19.11.2025

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